Home | Amazing | Today | Tags | Publishers | Years | Account | Search 
Practical Zendesk Administration: Best practices for setting up your customer service platform

Buy
We built Zendesk back in 2007 because we were frustrated with the quality of the customer service applications that existed at the time. The vast majority of these “solutions” were big, clunky, on-premise enterprise applications, distributed on CDs, and took forever to deploy. Even proof-of-concept projects often took months to complete. And when all was said and done, no one, especially the customer, was really ever satisfied.

Zendesk was the first, true cloud-based application that you could sign up for online, subscribe to online, and configure and launch online. And all of this could be done instantaneously. All it takes is the click a button, and you are on your way to providing top-notch customer service across your entire organization.

Nowadays, it’s hard to imagine software being distributed or packaged any other way. We revolutionized an entire industry in only five years, yet that handful of years seems like a lifetime ago.

We didn’t have a very advanced business plan or go-to-market strategy when we started out. In many ways, we approached building Zendesk in the same way a carpenter approaches crafting a new piece of furniture. It was all about creating something beautiful and unique, imagining how people would use it, looking for form and function to meet and create new meaning.

Of course, when you set out to do something that changes everything, your goal is to do just that. Still, it is nonetheless a very humbling experience to watch your product become wildly successful. It is always a remarkable experience to meet people who spend their entire workday in your product and love using it. And to meet company founders who tell you how your product has changed the way they do business—well, it’s the kind of encouragement that spurs you on to do even bigger, greater things.
(HTML tags aren't allowed.)

Character Development and Storytelling for Games (Game Development Series)
Character Development and Storytelling for Games (Game Development Series)
This is a book of ideas and of choices. Knowing which choices to make is not teachable. It's part of that creative instinct we call talent whose secret voice guides us every time we sit down at the keyboard. All stories are not identical. They are shaped by all those unique facets of the human beings who write them. All any writer can do when he...
Fundamentals of High-Frequency CMOS Analog Integrated Circuits
Fundamentals of High-Frequency CMOS Analog Integrated Circuits

With a design-centric approach, this textbook bridges the gap between fundamental analog electronic circuit textbooks and more advanced RF IC design texts. The major issues that must be taken into account when combining analog and digital circuit building blocks are covered, together with the key criteria and parameters that are used to...

A+ Certification Practice Questions Exam Cram 2 (Exams: 220-301, 220-302)
A+ Certification Practice Questions Exam Cram 2 (Exams: 220-301, 220-302)
The A+ certification is the most popular certification program in the world, certifying more than 500,000 individuals since its inception in 1998. These exams certify readers knowledge of basic computer hardware and operating systems. This certification is extremely popular because it is essential to anybody who requires a baseline set of skills or...

Ceramics and Ceramic Composites: Materialographic Preparation
Ceramics and Ceramic Composites: Materialographic Preparation
Ceramics and ceramic composites are now used in almost all areas of technology. Consequently, it is becoming increasingly important to study polished sections of these materials in industrial laboratories by means of optical microscopes and scanning electron microscopes. In some cases, the experience required for the preparation...
Fisma Certification & Accreditation Handbook
Fisma Certification & Accreditation Handbook
The only book that instructs IT Managers to adhere to federally mandated certification and accreditation requirements.

This book will explain what is meant by Certification and Accreditation and why the process is mandated by federal law. The different Certification and Accreditation laws will be cited and discussed including the three
...
Class in Education: Knowledge, pedagogy, and subjectivity
Class in Education: Knowledge, pedagogy, and subjectivity

In contemporary pedagogy, "class" has become one nomadic sign among others: it has no referent but only contingent allusions to similarly traveling signs. Class, that is, no longer explains social conflicts and antagonisms rooted in social divisions of labor, but instead portrays a cultural carnival of lifestyles, consumptions, tastes,...

©2021 LearnIT (support@pdfchm.net) - Privacy Policy