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Connecting with Grieving Clients: Supportive Communications for 14 Common Situations
Connecting with Grieving Clients: Supportive Communications for 14 Common Situations

Guiding pet owners through their grief following the loss of a beloved pet is one of the toughest parts of your staff's job. Handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. The new, second edition of this valuable resource offers specific strategies for dealing with a...

  
   
   
   
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