Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work....

This book is an in-depth guide to writing applications that embrace and extend the new features and capabilities of Windows Internet Explorer 8 and 9. With solid instruction, hands-on examples, and expert insight direct from the source into extending the browser, you’ll learn how to create and maintain powerful applications for...

By combining jQuery with ASP.NET you get the best of both worlds: the client-side...

• Understand the various tips and tricks to master Dynamics GP,...

Elements shines on its own turf and is distinguished from Adobe Photoshop in many ways. Not only a...

With Beginning C: From Novice to Professional, Fourth Edition, you'll come to understand the fundamentals of the C language and learn how to program. All you need is this book and any one of the widely available free or commercial C or C++ compilers--and you'll soon be writing real C programs. You'll learn C from the first principles,...

IS-IS, the Intermediate System to Intermediate System protocol, has been used effectively as a routing protocol for many large-scale networks, including service provider backbone, telephone system management, and power equipment networks. Used in conjunction with the Border Gateway Protocol...

Follow along as you work to build a variety of sites-all using WordPress. While this book isn't designed for beginners, those with even an intermediate knowledge of WordPress will be able to get these sites up and running in no time. Also, since each chapter is devoted to the design of a different site, there's no need to read the...