| | Managing the IT Services Process (Computer Weekly Professional)I wrote this book because IT is changing. It is becoming more service-oriented and talking with increasing sincerity in terms of ‘customers’ of IT. Ten years ago that sort of thinking would have been rare, but now it is commonplace.
It is safe to say that the vanguard of the new service ethos in IT was the... | | SSL VPN : Understanding, evaluating and planning secure, web-based remote accessVirtual Private Networks (VPNs) provide remote workers with secure access to their company network via the internet by encrypting all data sent between the company network and the user?s machine (the client). Before SSL VPN this typically required the client machine to have special software installed, or at least be specially configured for the... |