Motiwalla teaches students the components of an ERP system as well as the process of implementing the systems within a corporation to increase its success. This text covers ERP systems, implementation of these systems, issues involving employees and organizational change, as well as ERP extensions such as Supply Chain Management and Customer Resource Management.
This book would be helpful for professionals, top management, and other participants like subject matter experts, involved in an enterprise systems implementation project. Professionals would find this as a good reference for terminology and a knowledge-base for launching enterprise systems.
Enterprise Systems includes enterprise resource planning (ERP), supply chain management (SCM), customer resource management (CRM), and other enterprise-level systems that are critical to all dynamic, globally aware companies. ERPS are important factors in the success of corporations today. With a diversified global market, technology is utilized to overcome distance, language, and culture. Today's information systems have permeated well beyond the traditional functional applications, and even the more technologically current client-server applications, to mission-focused enterprise systems.
This first edition of this book describes the components of an ERP system and provides an introduction into the process of implementing a successful system in today's organizations. B ecause ERP systems are complex, they often require a large investment of money and time. An ERP implementation impacts a large n umber of people, both inside and outside the organization. It also requires both carefully crafted business needs and a comprehensive change management strategy. Enterprise systems extend from the back-end supply chain operations to front-end customer-facing services that extend beyond the boundaries of the enterprise. As such, the implementation process is increasingly expensive, intense, and prone to failure than were traditional information system implementations.