Qualitative Case Studies on Implementation of Enterprise Wide Systems focuses on ERP Implementations in the tertiary education industry—a sector which is important not only for advancing the economy and quality of life in industrialized nations but also as a major source of export income. Systems failure in this information intensive sector is of great significance.

Qualitative Case Studies on Implementation of Enterprise Wide Systems provides multiple perspectives and uses a variety of theoretical frameworks for information systems implementations.

Qualitative Case Studies on Implementation of Enterprise Wide Systems is comprehensive in terms of the scope of ERP applications and the project phases of ERP systems from selection to post-implementation.

About the Authors

Liisa von Hellens is an associate professor in the School of Computing and Information Technology at Griffith University, Australia. She has more than 30 years experience in the IT industry, including working as a programmer and systems developer, as well as university-level education experience in Australia, Finland, and the UK. Her doctorate at Templeton College, Oxford University, was about packaged software provision and use, and her subsequent research, publications, and consulting activities have covered information systems development and use in organizations, strategic quality management of software development, the management of IT human resources, and the associated skills supply.

Sue Nielsen is currently senior lecturer in the School of Computing and Information Technology at Griffith University, Australia. She has taught and worked in information management for 30 years and has degrees in information systems, communication, and linguistics.

Jenine Beekhuyzen is a senior research assistant and lecturer in the School of Computing and Information Technology at Griffith University, Australia, and is a consultant/analyst for ThoughtWare Australia. After completing a Diploma of Business (TAFE Qld) and an IT Honors degree (Griffith University) on enterprise resource planning systems and organizational culture in 2001, she continues to be involved in a number of research projects, including the WinIT (Women in IT) project and a Cooperative Research Centre (CRC) project on smart Internet technology. She serves as a reviewer for a number of information systems academic journals and conferences.