Social Knowledge: Using Social Media to Know What You Know (Premier Reference Source)

Social Knowledge: Using Social Media to Know What You Know (Premier Reference Source), 9781609602031 (160960203X), IGI Global, 2010

Unlike many of the management movements of the last half century knowledge management has no single origin or unambiguous instantiation. Business Process Reengineering, the Balanced Score Card and the Learning Organisation (to mention but a few) all originate with a single book which then defines the field. In Knowledge Management The Knowledge Creating Company has considerable status but it is only one of multiple sources in a heterogeneous field. While Nonaka with his various co-authors popularised a partial account of Polanyi’s distinction between tacit and explicit knowledge, other thinkers and practitioners drew on a body of information theory that can be traced back to Shannon. Add to that the Intellectual Capital movement associated with Edvisson and Stewart which is a distinctive and persistent strand. In parallel many of us entered the field from a background in decision support and strategy.

Despite this varied background knowledge management is for good or ill defined by the technologies of its common practice; the early growth coinciding with the early development of collaboration software and the early growth of the internet and its internal corollary the intranet. Whatever the intention of its founders knowledge management was soon hijacked by the technology providers, and most programmes started with a taxonomy, progressed to communities of practice and then fell into disuse accompanied by desperate questions from well-intentioned knowledge professionals which were variations of How do I create a knowledge sharing culture. Curiously as the field of practice fell back to the late adopting government sector academic interest suddenly surged. It is a telling comment that at the time of writing academic conferences outweigh practitioner conferences to a significant degree.

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