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Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work

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The essential guide for managers and professionals dealing with difficult workplace conversations

Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.

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Business in Action (6th Edition)
Business in Action (6th Edition)

An introduction to business text can be complete without being complex and overwhelming–and this text proves it!

Business in Action is uniquely positioned to help today’s readers become tomorrow’s focused, highly productive business professionals. It is the only introduction to business...

Photoshop Elements 9 Digital Classroom, (Book and Video Training)
Photoshop Elements 9 Digital Classroom, (Book and Video Training)

Learn Photoshop Elements at your own pace with this unique book-and-DVD training package

Photoshop Elements is the leading image-editing software, and this personal training course uses a full-color book plus video tutorials on the DVD to teach you how to use all its features. Each of the 13 lessons is presented with...

Ruling by Statute: How Uncertainty and Vote Buying Shape Lawmaking
Ruling by Statute: How Uncertainty and Vote Buying Shape Lawmaking

What are the main factors that allow presidents and prime ministers to enact policy through acts of government that carry the force of law? Or, simply put, when does a government actually govern? The theory presented in this book provides a major advance in our understanding of statutory policy making. Using a combination of an original...


Linux Assembly Language Programming (Prentice Hall Open Source Technology)
Linux Assembly Language Programming (Prentice Hall Open Source Technology)
The first Linux-centered guide to x86 assembly language!

In Linux Assembly Language Programming, Bob Neveln explains all the key features of x86 assembly language in the context of the Linux operating system and the C language. The book's step-by-step, one-concept-at-a-time coverage will help any hardware programmer move to Linux, and master...

Population Genetics for Animal Conservation (Conservation Biology)
Population Genetics for Animal Conservation (Conservation Biology)
It is widely accepted among conservation biologists that genetics is, more than ever, an essential and efficient tool for wild and captive population management and reserve design. However, a true synergy between population genetics and conservation biology is lacking. Following the first International Workshop on Population Genetics for Animal...
Unstructured Data Analytics: How to Improve Customer Acquisition, Customer Retention, and Fraud Detection and Prevention
Unstructured Data Analytics: How to Improve Customer Acquisition, Customer Retention, and Fraud Detection and Prevention

Turn unstructured data into valuable business insight

Unstructured Data Analytics provides an accessible, non-technical introduction to the analysis of unstructured data. Written by global experts in the analytics space, this book presents unstructured data analysis (UDA) concepts in a practical way, highlighting...

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