Data Networks builds on the foundation laid in Kenyon’s first book, High Performance Data Network Design, with expanded coverage of routing, tuning, and troubleshooting. Kenyon provides strategies for overcoming some of the most challenging problems in network design and management. He provides clear, specific solutions for...

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you the complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on...

This book is a revision and expansion of a computer science classic. Every chapter has been thoroughly...

A data model contains tables and relationships between tables. Tuning a data model involves nNormalization and dDe-normalization. Different approaches are required depending on the application, such as OLTP or a...

Debugging by Thinking: A Multidisciplinary Approach uses the methods of literary detectives such as Sherlock Holmes, the techniques of mathematical problem solving, the results of research into the cognitive psychology of human error, the root cause analyses of safety experts, the compiler analyses of computer science, and the...

This book makes analytic, simulation and instrumentation-based modeling and performance evaluation of computer systems components understandable to a wide audience of computer systems,...

Leveraging Scripting is the second in a series of two books dedicated to WMI. Understanding WMI, Lissoir’s first book, explained to Windows Administrators the various WMI scripting techniques and manageability capabilities of this new Windows Server 2003 platform. Illustrated with hundreds of scripts and detailed...

Mission-Critical Microsoft Exchange 2003 provides a complete update of Cochran’s Mission-Critical Microsoft Exchange 2000, and complements Tony Redmond’s new book, the best-selling Microsoft Exchange Server 2003. This book includes many of the same high-availability topics as the first edition but also...

The new edition features key updates based on practical experience of working with Exchange 2000 since its...

The defacto standard - a must-have for all LISP programmers.

In this greatly expanded edition of the defacto standard, you'll learn about the nearly 200 changes already made since original publication - and find out about gray areas likely to be revised later. Written by the Vice- Chairman of X3J13 (the ANSI
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