Debugging by Thinking : A Multidisciplinary Approach (HP Technologies)
Debugging by Thinking: A Multidisciplinary Approach uses the methods of literary detectives such as Sherlock Holmes, the techniques of mathematical problem solving, the results of research into the cognitive psychology of human error, the root cause analyses of safety experts, the compiler analyses of computer science, and the...
Oracle High Performance Tuning for 9i and 10g
Master the three parts of tuning an Oracle database: data modeling, SQL code tuning and physical database configuration.
A data model contains tables and relationships between tables. Tuning a data model involves nNormalization and dDe-normalization. Different approaches are required depending on the application, such as OLTP or a...
Call Center Operation: Design, Operation and Maintenance
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you the complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on...
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