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The Seven Keys to Managing Strategic Accounts
The Seven Keys to Managing Strategic Accounts

Strategic accounts are your firm’s lifeblood: they play a critical role in its success or failure. The Seven Keys to Managing Strategic Accounts is filled with best practices and examples of how to intelligently manage key interactions and relationships with these vital accounts—for greater loyalty, higher profitability,...

A Business and Its Beliefs : The Ideas That Helped Build IBM
A Business and Its Beliefs : The Ideas That Helped Build IBM

When first published in 1963, IBM CEO Thomas Watson Jr.’s A Business and Its Beliefs gave readers an unprecedented look inside IBM’s executive offices. Watson--son of IBM’s founder--candidly discussed how the company clung to its values during the first great technological shift, and how this refusal to compromise...

Citrix MetaFrame For Windows Server 2003: The Official Guide
Citrix MetaFrame For Windows Server 2003: The Official Guide

Design and deploy an enterprise-level server-based computing (SBC) environment on Windows Server 2003 using Citrix MetaFrame Access Suite. Authorized by Citrix Systems, Inc., this invaluable guide shows you how to maximize the suite components to enable and manage secure access to applications and data across the Internet, intranets,...

Hardening Network Infrastructure
Hardening Network Infrastructure
Bulletproof your system before you are hacked! From the publisher of the international best-seller, Hacking Exposed, here is a brilliant new offering written with a passion for security that will help you make the necessary upgrades and take the essential steps to secure your network infrastructure. The concise and consistent approach...
MySQL: Essential Skills
MySQL: Essential Skills

Set up a MySQL database on Windows or Linux with help from this step-by-step beginner’s guide. Learn to design and create a database with tables, load data into your tables, and generate basic and advanced reports. You’ll also get details on how to administer, secure, and back up your database, and import data from other...

Life Matters : Creating a Dynamic Balance of Work, Family, Time & Money
Life Matters : Creating a Dynamic Balance of Work, Family, Time & Money

In their groundbreaking book Life Matters, Roger and Rebecca Merrill affirm that the key is proactively creating a dynamic, synergistic life balance between work, family, time, and money. Many believe that you can either have a balanced life at home or you can be highly productive at work, but you can’t do both. The Merrills...

Negotiate and Win: Unbeatable Real-World Strategies from the NYPD's Top Negotiator
Negotiate and Win: Unbeatable Real-World Strategies from the NYPD's Top Negotiator

Every day, you participate in negotiations. Whether you’re working out a deal with a client, asking for a raise, discussing a weekly allowance with your child, or planning a weekend with your spouse, your life is filled with this intricate process. In Negotiate and Win, former NYPD hostage negotiator Dominick Misino breaks...

CDMA Capacity and Quality Optimization (Telecom Engineering)
CDMA Capacity and Quality Optimization (Telecom Engineering)

With this essential expert guide and toolkit, you can get the best of CDMA (Code Division Multiple Access)—now a key component of 3G systems worldwide. In CDMA Capacity and Quality Optimization, experts Adam Rosenberg and Sid Kemp explain every aspect of CDMA cellular networks: Radio Frequency, Telephony, Signaling, and Data...

.NET & J2EE Interoperability
.NET & J2EE Interoperability

Achieve integration between the platform-independent technologies J2EE and .NET. Technically reviewed by both Microsoft and Sun technologists, this one-of-a-kind resource provides solutions to cross-platform communications between business partners and the transmission of mission-critical enterprise data. Using a case study to provide a...

Microsoft SQL Server 2000 Reporting Services (Database)
Microsoft SQL Server 2000 Reporting Services (Database)
Transform your company’s valuable data into easily shared information with help from this definitive resource. Written by a member of the development team, this hands-on guide covers everything from installation to administration and shows you how to create visually appealing reports with ease and accuracy. You’ll get a firm...
Team Bush : Leadership Lessons from the Bush White House
Team Bush : Leadership Lessons from the Bush White House

Team Bush is a gripping portrait of George W. Bush at the helm, one that transcends politics to provide an inside look at the hands-on specifics of Bush’s aggressive yet pragmatic leadership style. This fast-paced yet powerful book explains how the Bush model can be used by any executive to streamline management and decision...

CustomerCentric Selling
CustomerCentric Selling

The most difficult task in selling—and the number one key to success—is to get inside the head of your buyer. CustomerCentric Selling presents a dynamic process for first understanding and shaping your buyers’ concerns, then helping those same buyers visualize using your offering to achieve goals, solve problems,...

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