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Team Bush : Leadership Lessons from the Bush White House
Team Bush : Leadership Lessons from the Bush White House

Team Bush is a gripping portrait of George W. Bush at the helm, one that transcends politics to provide an inside look at the hands-on specifics of Bush’s aggressive yet pragmatic leadership style. This fast-paced yet powerful book explains how the Bush model can be used by any executive to streamline management and decision...

CustomerCentric Selling
CustomerCentric Selling

The most difficult task in selling—and the number one key to success—is to get inside the head of your buyer. CustomerCentric Selling presents a dynamic process for first understanding and shaping your buyers’ concerns, then helping those same buyers visualize using your offering to achieve goals, solve problems,...

CCA Citrix MetaFrame XP for Windows Administrator Study Guide (Exam 70-220)
CCA Citrix MetaFrame XP for Windows Administrator Study Guide (Exam 70-220)

The Only Certification Study System Based on 200,000+ Hours of IT Training Experience

  • 100% Complete Coverage--All official test objectives for CCA exam 220 are covered in detail
  • Hands-on Exercises--Step-by-step instruction modeled after classroom labs
  • Exam Watch--Warnings based on thorough...
The Headcount Solution : How to Cut Compensation Costs and Keep Your Best People
The Headcount Solution : How to Cut Compensation Costs and Keep Your Best People

For even the toughest executive, downsizing or restructuring a business is a sobering, difficult experience. No company can survive this type of crisis without holding on to its best people—the ones with industry-specific technical, manufacturing, or marketing expertise. However, when a business crisis forces layoffs, there is a...

The Transparency Edge: How Credibility Can Make or Break You in Business
The Transparency Edge: How Credibility Can Make or Break You in Business

In The Transparency Edge, leadership expert Barbara Pagano demonstrates that a clear and open business policy is a powerful management tool. Backed by exclusive research of thousands of executives at Fortune 500 companies, this comprehensive guide to what-you-see-is-what-you-get leadership shows you how to practice a transparent...

Sun Certified Security Administrator for Solaris 9 & 10 Study Guide
Sun Certified Security Administrator for Solaris 9 & 10 Study Guide

Get the book that shows you not only what--but how--to study

  • Complete coverage of all official exam objectives
  • Exam Readiness checklist at the front of the book--you’re ready for the exams when all objectives on the list are checked off
  • Real-world exercises--Step-by-step instruction...
The 10 Immutable Laws of Power Selling: The Key to Winning Sales, Wowing Customers, and Driving Profits Through the Roof
The 10 Immutable Laws of Power Selling: The Key to Winning Sales, Wowing Customers, and Driving Profits Through the Roof

Don’t just watch them—join them! Become a member of that elite group of sales pros who consistently break records in every selling environment. The 10 Immutable Laws of Power Selling reveals the secrets of the world’s greatest power sellers and shows you how to set some records of your own.

With case...

Portable DBA: SQL Server
Portable DBA: SQL Server

Carry essential SQL Server administration information and troubleshooting techniques along with you so you can handle a wide variety of tasks on the spot. This handy resource offers fast access to administrative commands, syntax diagrams, error resolutions, best practices, and more. With coverage of the most commonly used SQL Server...

Ip Multicasting: Concepts and Applications
Ip Multicasting: Concepts and Applications

This book is an introduction to IP multicast concepts and features and is intended for users with varying degrees of experience with the IP multicast technologies, decisionmakers wrestling with the problems of corporate communication, system administrators and operators managing their own workstations, and programmers. Finally, this book is...

Oracle Database 10g High Availability with RAC, Flashback, and Data Guard (Osborne ORACLE Press Series)
Oracle Database 10g High Availability with RAC, Flashback, and Data Guard (Osborne ORACLE Press Series)
Attain real solutions for current availability challenges. Based on a “DBA-centric” approach to High Availability,Oracle Database 10g High Availability concentrates on explaining 10g technologies and practices to database administrators, covering general availability, real application clusters (RAC), disaster planning and...
Hardening Windows Systems
Hardening Windows Systems
Take a proactive approach to network security by hardening your Windows systems against attacks before they occur. Written by security evangelist Roberta Bragg, this hands-on resource provides concrete steps you can take immediately as well as ongoing actions to ensure long-term security. Whether you have one Windows server or one hundred,...
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach,...

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