Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you the complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on...
The PHP Anthology: 101 Essential Tips, Tricks & Hacks, 2nd Edition is a collection of powerful PHP 5 solutions to the most common programming problems.
Featuring best-practice code and a commonsense approach to development, this book includes coverage of:
This is a treatise devoted to the foundations of quantum physics and the role that causality plays in the microscopic world governed by the laws of quantum mechanics. There is no sharp dividing line between physics and philosophy of physics. This is especially true for quantum physics where debate on its interpretation and the status of the...
This self-study exam preparation guide for the RHCE - RH302 Red Hat Certified Engineer exam contains everything you need to test yourself and pass the Exam. Including all the exam topics, covered indepth and insider secrets, complete explanations of all RHCE subjects, test tricks and tips, over 250 highly realistic sample questions, and...
Discovering Geometry is designed so that you can be actively engaged as you
learn geometry. In this book you "learn by doing." You will leam to use the tools
of geometry and to perform geometry investigations with them. Many of the
investigations are carried out in small cooperative groups in which you jointly
plan...
From HIV to influenza, the battle between infectious agents and the immune system is at the heart of disease. Knowledge of how and why parasites vary to escape recognition by the immune system is central to vaccine design, the control of epidemics, and our fundamental understanding of parasite ecology and evolution. As the first comprehensive...
Your pen testing career begins here, with a solid foundation in essential skills and concepts
Penetration Testing Essentials provides a starting place for professionals and beginners looking to learn more about penetration testing for cybersecurity. Certification eligibility requires work experience—but before...
Computers play an increasingly important role in our society. A breakdown of all
computer systems would cause a breakdown of almost all activities of daily life.
Furthermore, personal computers are available in almost every home in the industrialized
world. But there is one sector where computers have a more strategic role, and
that...
As Unix spreads its tentacles across users' desktops, more and more Mac users are starting to pop the hood and learn about the operating system that's at the root of it all. And there's no better way to conquer that fear than by consulting this Visual QuickPro Guide. Matisse Enzer, who wrote the first...
To my mind Armstrong's book makes its contribution to the study of Victorian Literature in two key ways. I expect I will return often to her very sophistocated consideration of that old chesnut, the Victorian crystallization of lyric subjectivity in a political-poetical dramaturgy of self-spectatorship. And I find an extraordinary resonance in her...
Perspectives on Retranslation: Ideology, Paratexts, Methods explores retranslation from a variety of aspects and reflects methodological and theoretical developments in the field. Featuring eleven chapters, each offering a unique approach, the book presents a well-rounded analysis of contemporary issues in retranslation. It brings...
What do The Beatles, Apollo 13, the Roman military, a pack of wolves, and the very best companies in the world all have in common? Answer: Plasticity. They can change, adapt, and excel as the situation requires.
In most organizations, strategy and functional excellence get the most attention. But even the best of...
