"A must read for those who deliver software solutions, as well as their customers." -- David P. Norton, co-author of The Balanced Scorecard
"Le Clair provides that 'interdependent view' required for success. An excellent set of tools for the consultant or business analyst." -- James Watson, CEO, Doculabs, Inc.
"The book fills a much needed gap in the software industry." -- Peter Morgan, Vice President Marketing, OpenPages
"The first book I've read that really understands the issues of building an enterprise software business." -- Bill Wright, President,WrightSoft
The reasons that businesses have difficulty implementing enterprise-level information systems are explained in this overview of the enterprise software market. Helping software companies understand the implementation experience, this guide provides a framework for companies to build software products that are compatible with organizations, humans, and complex customer environments. Case studies on emerging companies are featured, including OpenMarket, Inc., E-Docs, ObjectStore, NewRiver, Inc., and BBN Communications.
About the Author
Craig LeClair is a vice president at ADP where he develops next-generation solutions for the brokerage and financial services market. He lives in Lexington, Maryland.