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IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates - Second edition

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The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides a wealth of background knowledge and sample questions and is compatible with the 2011 update to ITIL®. The guide utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.

Competitive Voucher Schemes in Health: A Toolkit
Competitive Voucher Schemes in Health: A Toolkit
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The guide provides readers with an understanding of the concept of competitive...

The Shellcoder's Handbook: Discovering and Exploiting Security Holes
The Shellcoder's Handbook: Discovering and Exploiting Security Holes
Uncover, exploit, and close security holes in any software or operating system

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Hands-On Microsoft Access: A Practical Guide to Improving Your Access Skills
Hands-On Microsoft Access: A Practical Guide to Improving Your Access Skills

Go from Access "beginner" to Access "master"!

Millions of people use Microsoft Access, but only a small fraction of them are really comfortable with it. If you're ready to go "beyond the wizards"and become a confident, highly effective...


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WCDMA (UMTS) Deployment Handbook: Planning and Optimization Aspects
A complete and practical guide to WCDMA/UMTS cellular network deployment.

After introducing the network architecture of such a system, the WCDMA (UMTS) Deployment Handbook defines the coverage and capacity concepts associated with the dimensioning and design phases. Progressing to a discussion of the main system parameters...

Pride and Power: A Modern History of Iraq
Pride and Power: A Modern History of Iraq
The story of Iraq is one of resistance. In this groundbreaking study, Johan Franzen offers a contextual modern history of the country, its creation and its struggle for sovereignty.

Iraq's contemporary history is a tale of a diverse people thrown together into a nation-state by imperialist statecraft. From the...
Chemistry: An Industry-Based Laboratory Manual
Chemistry: An Industry-Based Laboratory Manual
Have you ever sat down and had an open discussion over coffee with an industrial chemist or chemical technician about his or her work? Have you ever “shadowed” a chemist or a chemical technician for a day as he or she went about the daily routine in an industrial or government laboratory? If you have done these things,...
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