Branded Customer Service : The New Competitive Edge
By applying the concepts in this book, organizations can use customer service as a powerful tool for establishing and maintaining a distinct brand identity.
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the...
Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realities ur most common way of solving problems-at home, at work, in our communities, in national and international affairs-is to use our expertise and authority to apply piece-by-piece, tried-and-true "best practices." This works for simple, familiar, uncontentious problems. But it doesn't work for the complex, unfamiliar, conflictual problems... You Don't Have to Do It Alone : How to Involve Others to Get Things Done Learn to involve others and make your work easier! This concise book lays out a simple, straightforward plan of action for finding the right people and keeping them energized, enthusiastic, and committed until the work is completed.
You Don't Have to Do It Alone takes a systematic approach to getting things done by involving...
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