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The Customer Rules
The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old granddaughter, Margot, what she thought were the most important rules for great service. Without a moment's hesitation, she...
The Parthenon: Temple, Cathedral, Mosque, Ruin, Icon (Wonders of the World)
The Parthenon: Temple, Cathedral, Mosque, Ruin, Icon (Wonders of the World)
The ruined silhouette of the Parthenon on its hill above Athens is one of the world's most famous images. Its 'looted' Elgin Marbles are a global cause celebre. But what actually are they? In the first of an occasional 'series' on wonders of the world - such as the Colosseum, Stonehenge, the Pyramids, the Alhambra, Mary Beard, biographer, reviewer...
The Battle for Barrels: Peak Oil Myths & World Oil Futures
The Battle for Barrels: Peak Oil Myths & World Oil Futures

The Battle for Barrels demonstrates that the doom and gloom of the peak oil theory is mistaken. Duncan Clarke rebuts the arguments of peak oil’s adherents and discusses the issues they ignore—rising prices, new or future technologies, potential improved exploration, access to restricted world oil zones, changes in...

The Rosetta Stone: And the Rebirth of Ancient Egypt
The Rosetta Stone: And the Rebirth of Ancient Egypt

The Rosetta Stone is the most famous object in the British Museum. According to the museum’s own fi gures, it is the most visited item in the entire display, and perhaps the most lingered over, although a similar claim is sometimes made for the unwrapped mummy of a ginger tomcat which also forms part of the Egyptian collections. The...

  
   
   
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