ITIL Continual Service Improvement 2011 Edition (Best Management Practices)
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing...
Objective-C Phrasebook (2nd Edition) (Developer's Library)
Blaise Pascal once wrote, “I didn’t have time to write a short letter, so I wrote a long one instead.” This phrasebook is the shortest book I’ve written, and trying to fit everything that I wanted to say into a volume this short was a challenge.
When Mark Taber originally suggested that I...
Auditing Cloud Computing: A Security and Privacy Guide
The auditor's guide to ensuring correct security and privacy practices in a cloud computing environment
Many organizations are reporting or projecting a significant cost savings through the use of cloud computing—utilizing shared computing resources to provide ubiquitous access for organizations and end users. Just...
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