| This authoritative, Apple-Certified training course is designed both for professionals who support Apple computers as well as Mac enthusiasts who want to upgrade, service, or troubleshoot their favorite machines. Fully revised, this second edition covers Apple's new models, including the popular Mac mini and the iMac G5. Keyed to the learning objectives of the Apple Desktop Service and Apple Portable Service certification exams, this is the companion curriculum used in AppleCare Technician Training courses worldwide. The book starts out with basic computer theory and underlying technologies, then moves on to cover everything from networking and hardware specifications to displays and internal drives-plus the nitty-gritty steps and diagrams for upgrading and troubleshooting six sample computer models. o Detailed take-apart and upgrade procedures for the Mac mini, eMac, iMac G5, PowerMac G5, iBook G4, and PowerBook G4. o CD-ROM includes six complete service manuals, plus utilities and diagnostic tools o Diagrams and step-by-step instructions help you master techniques fast o Lesson goals and time estimates help you plan your time o Chapter review tests summarize what you've learned The Apple Training Series is both a self-paced learning tool and the companion curriculum for the AppleCare Technician Training and Apple Customer Training programs. Upon completing the course material in this book, you can become an Apple Certified Technician by passing the Apple Desktop Service and Apple Portable Service exams. You can work through this book as a self-paced course, enroll in the online AppleCare Technician Training program, or attend a class at an Apple Authorized Training Center. To learn more, go to www.apple.com/training.
Welcome to the official training course for Apple desktop and portable systems. If you are enrolled in a leader-led Apple-authorized service training program, this book will serve as a reference and guide during your training experience. If you are reading this book on your own, it serves as a self-paced introduction to the procedures for troubleshooting and servicing Apple computers. The materials in this book are equally helpful in both classroom and self-paced situations, and also point to further resources that are available only to those enrolled in Apple-authorized service training programs.
The primary goal of the Apple-authorized service training curriculum is to prepare a technician to knowledgeably address customer concerns and questions. This includes the ability to return a Macintosh computer to normal operation, using the proper and authorized tools, resources, and troubleshooting methodology.
Whether you are an experienced technician or someone who just wants to dig deep into your Macintosh, you'll find in-depth technical service information as well as a comprehensive overview of the service tools and procedures used by Apple-certified technicians to diagnose, upgrade, and maintain Macintosh computers. |
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