The only Apple-certified book on Mac OS X, this updated best-seller will take you deep inside the latest big-cat operating system, covering everything from networking technologies to system administration, customizing the operating system, command-line programming, and more. Whether you're a support technician or simply an ardent Mac user, you'll quickly learn and master the 150+ features new to Mac OS X Tiger, including the innovative Spotlight search system, a Dashboard filled with customizable Widget mini-apps, the Automator application for building customized workflows, and more. Following the learning objectives of the Apple Certified Technical Coordinator certification exam, this self-paced book is a perfect supplement to Apple's own training class and a first-rate primer for computer support personnel who need to troubleshoot and optimize Mac OS X as part of their jobs. Chapter review sections and quizzes summarize and reinforce gained knowledge.
This book is based on Apple's official training course for Mac OS X Support Essentials, an in-depth exploration of the Macintosh operating system. It serves as a self-paced introduction to supporting and trouble shooting Macintosh computers running Mac OS X.
The primary goal is to prepare help desk personnel, technical coordinators, and system administrators to knowledgeably address customer concerns and questions. This includes the ability to return a Macintosh computer to normal operation, using the proper utilities, resources, and troubleshooting methodology.
Whether you are an experienced system administrator or just want to dig deeper into a Macintosh, you'll learn in-depth technical information and procedures used by Apple-certified technicians to install, configure, maintain, and diagnose Macintosh computers running Mac OS X.
