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ITIL Service Strategy 2011 Edition

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The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Summary of Updates from the Author The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

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Digital Telephony (Wiley Series in Telecommunications and Signal Processing)
Digital Telephony (Wiley Series in Telecommunications and Signal Processing)

From the reviews of the Second Edition ...

"The book stresses how systems operate and the rationale behind their design, rather than presenting rigorous analytical formulations ... [It provides] the practicality and breadth essential to mastering the concepts of modern communications systems." -Telecommunication Journal...

MCSA/MCSE 70-291 Exam Cram: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (2nd Edition)
MCSA/MCSE 70-291 Exam Cram: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (2nd Edition)

MCSA/MCSE 70-291 Exam Cram, Second Edition is the #1 quick-study guide to passing the MCSA/MCSE 70-291 exam. This book covers all exam objectives, including how to maintain a DHCP server, manage name resolution with DNS, secure networks using IPSec, troubleshoot network and Internet connectivity, and monitor network...

Programming the Nintendo Game Boy Advance: The Unofficial Guide (Game Development)
Programming the Nintendo Game Boy Advance: The Unofficial Guide (Game Development)
Develop your own games for the Nintendo Game Boy Advance! Now you can write, compile, and run Game Boy programs right on your Windows desktop! "Programming the Nintendo Game Boy Advance: The Unofficial Guide" will show you how you can use the free HAM SDK to create your own games for the Game Boy Advance. When you?re ready to take the...

Aluminium Design and Construction
Aluminium Design and Construction
[Aluminium Design and Construction] is a good and concise book on aluminium...Even engineers outside of the construction industry will find many parts of the book very useful...it occupies a unique place in the world of technical publications.
Prospect

This highly illustrated book is a...

Mad About Modern Physics : Braintwisters, Paradoxes, and Curiosities
Mad About Modern Physics : Braintwisters, Paradoxes, and Curiosities
This book of almost 250 puzzles begins where our first book, Mad
About Physics: Braintwisters, Paradoxes, and Curiosities (2001)
ended—with the physics of the late nineteenth and early twentieth
centuries. The Michelson-Morley experiment of 1887, the
challenges posed by atomic spectra and blackbody radiation, the...
Communication Systems Engineering (2nd Edition)
Communication Systems Engineering (2nd Edition)
The objective of this book is to provide an introduction to the basic principles in the analysis and design of communication systems. It is primarily intended for use as a text for a first course in communications, either at a senior level or at a first-year graduate level.

Thorough coverage of basic digital communication...

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