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ITIL Service Transition 2011 Edition (Best Management Practices)
ITIL Service Transition 2011 Edition (Best Management Practices)

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar...

ITIL Service Operation 2011 Edition (Best Management Practices)
ITIL Service Operation 2011 Edition (Best Management Practices)

The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness. By focusing on delivery and control process activities, ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. Key Features The updated ITIL publications share a similar...

ITIL Service Strategy 2011 Edition
ITIL Service Strategy 2011 Edition

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion...

ITIL Service Design 2011 Edition
ITIL Service Design 2011 Edition

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services...

  
   
   
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