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Management Development (Training & Development)

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ExpressExec is a completely up-to-date resource of current business
practice, accessible in a number of ways – anytime, anyplace,
anywhere. ExpressExec combines best practice cases, key ideas, action
points, glossaries, further reading, and resources.

Each module contains 10 individual titles that cover all the key
aspects of global business practice. Written by leading experts in their
field, the knowledge imparted provides executives with the tools and
skills to increase their personal and business effectiveness, benefiting
both employee and employer.

In May 1998, Marks & Spencer (M&S) was the UK’s most profitable
retailer. It reported profits of £2bn and its share price hit a record high
of 664p per share. But in October of that year, M&S reported the first
fall in profits since the start of the decade and, by the end of 1998, its
share price had dropped by 32%. Two years later, the share price had
fallen to less than 180p.

Bad news kept coming. Long term chairman Sir Richard Greenbury
retired a year early in February 1999. His successor, Peter Salisbury,
lasted only a year and a half. Perhaps the lowest point, at least in
PR terms, came when 1,000 trade unionists from France, Spain and
Belgium demonstrated outside the company’s flagship store in London’s
Oxford Street over the proposed closure of stores on the continent.
Worst of all, customers were turning their backs on products offered
by M&S, a firm that had once been seen as a national institution. Some
commentators doubted whether the company would survive.
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