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Managing Contacts with ACT! 2005

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With ACT! 2005, you?ve already purchased the most comprehensive contact management software available. Now you?ve found the perfect resource to ensure that you get the most out of your investment! "Managing Contacts with ACT! 2005" is a one-of-a-kind guide to successful contact management. By working through several hands-on tasks, you?ll learn the most important features available in Version 2005?including setting up a new contact or company, tracking activities, managing opportunities, grouping data, and more. Get ready to master the tips you need for effective contact management from start to finish!

Rarely do we come across someone who will admit to reading a computer book from beginning to end. Chances are good that you won’t take this book to the beach, so when we set out to write this book, we designed it to be a reference manual, not a novel. You won’t find long paragraphs of information in this book. You won’t find multiple explanations of the same topic. And you won’t ever have to sift through a mountain of words to get to what you’re looking for.

This book is divided into chapters, and each chapter is divided into sections. Within each section, you’ll find a task. Each page in this book covers a single task, and the tasks make up the bulk of the book. The task begins with a small introductory paragraph, followed by simple, step-by-step instructions for accomplishing the task.

About the Author
Edward and Timothy Kachinske are leaders in the ACT! and CRM industries. In fact, just after selling ACT! to Interact Commerce Corporation in May 2000, Symantec -- the former owner of ACT! -- turned to Edward and Tim to train their sales staff and set up ACT! synchronization for their corporate licensing sales group.

Edward and Timothy run Innovative Solutions, a CRM consulting company that has been ranked in the top 1% of ACT! resellers worldwide by sales volume for the past four years. Innovative Solutions is a Platinum Level ACT! Partner, the highest level attainable. Edward and Tim authored the Official ACT! 2005 Training Manuals, published by Thomson Learning and branded as an official Sage Software product. They have written 34 course manuals covering ACT!. In 2003, their course manuals for ACT! 6.0 were rated the #1 selling ACT! Add-on product in any category by the ACT! Add-On Store. Edward has served on partner advisory councils for ACT! 6.0, ACT! 2005, ACT! for Web, and ACT! for Palm. Edward was elected to a two year term to the peer-elected ACT! Advisory Board in 2004. In partnership with Best Software, Innovative Solutions produces the Advanced ACT! eNews. Over the past six years, Edward and Tim have published more than 150 ACT!-related articles in various magazines and trade newsletters. Edward and Tim also produced the Innovative ACT! Training Series, a multi volume CD-ROM ACT! training course. The series has sold over 10,000 volumes.
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