Managing in the Email Office (Computer Weekly Professional)

Managing in the Email Office (Computer Weekly Professional), 9780750656986 (0750656980), Butterworth-Heinemann, 2003

Managing the Email Office is for all people who feel email is taking over their lives. It provides practical help and guidance on how to manage both their own volume of email as well as their organization's. It will enable you to develop winning ways with email and to re-claim some of those valuable resources which email consumes.

The authors offer solutions to managing email that will help you save time and use email to communicate effectively and send the right message, right first time. These solutions are based on personal preferred patterns of work and management styles. The authors show you how to use email to support you and your team, to become more productive and reduce stress. Case histories are included throughout, to help you understand and apply the contents to you own and your organisation's situation.

This book addresses:
* how time management and personal effectiveness can be improved through better use of email.
* how to develop and implement an email best practice policy for the organization.
* how email can be used constructively to support customer relationship management and knowledge management

Tackles the issues of email best practice from a management perspective

Includes case histories which provide frameworks from which users can locate themselves and how they operate

Provides help for both individuals and groups of users such as teams and business divisions

Text provides practical help and guidance on how to manage your own volume of email as well as your organization's. Shows how to develop methods of handling email to reclaim some of those valuable resources which email consumes. For individuals trying to manage their own email and those having responsibility for their team or organization.

About the Author
Dr Monica Seeley is an expert in helping senior executives unlock the personal and corporate benefits of information technology (IT). Using her innovative 'Executive Lifestyle IT Fitness' process she has successfully mentored and coached numerous board level executives from a wide range of organizations in both the public and private sector. She has developed an email inbox audit methodology to help individuals and their organization improve their use of email for communications and knowledge management. Dr Seeley's research focuses on how executive use IT to enhance their work-life balance and performance both as individuals and collectively as members of the top management team. Dr Seeley founded Mesmo Consultancy in 1989 to enable senior executives and their organizations to derive personal and business benefits from their IT investments. Prior to that Dr Seeley held senior positions with NatWest, British Gas and several international software houses. From 1990 to 1997 she was an Associate of PA Consulting. Her first book 'Using the PC to Boost Executive Performance' has been translated into Spanish and she has a number of regular columns including Dr Seeley's Surgery in 'Director' magazine, and Board Room Briefing in 'Computer Weekly' magazine.