Managing the IT Services Process (Computer Weekly Professional) I wrote this book because IT is changing. It is becoming more
service-oriented and talking with increasing sincerity in terms
of ‘customers’ of IT. Ten years ago that sort of thinking would
have been rare, but now it is commonplace.
It is safe to say that the vanguard of the new service ethos in IT
Contemporary Theory of Conservation This essay deals with contemporary theory of conservation.
Perhaps the boldest thesis in the text is the very idea that a contemporary
theory of conservation actually exists. No one doubts
that there are a number of schemes, ideas and opinions – of theories
or fragments of theories that differ to a greater or lesser
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