| A technical handbook for network sales and customer service personnel
One of the most significant challenges in any technical organization is knowledge transfer: getting the knowledge from those "in the know" (network engineers or consultants) to those on the "front lines" (those individuals who are selling and supporting a client's network services). Because these individuals tend to be quota driven, a sales/service team often does not have a lot of available time away from the field; potentially resulting in lost revenue. Understanding knowledge transfer is necessary for people working as customer service representatives and managers, engineering technicians, and presales account managers.
Network Sales and Services Handbook provides sales and support professionals the fundamental technical knowledge necessary to understand customer needs. Designed as a complete reference guide, Network Sales and Services Handbook details networking basics, including foundational concepts and discussions of the many different LAN and WAN technologies and their functionality. Also included are fundamental discussions on quality of service (QoS), voice networks, and fiber optics, as well as a brief summary of the common routing protocols used in an internetwork.
If you are a non-engineer associated with an engineering environment, Network Sales and Services Handbook is an essential part of your resource library. |
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 Learning JavaScript Design Patterns
With Learning JavaScript Design Patterns, you’ll learn how to write beautiful, structured, and maintainable JavaScript by applying classical and modern design patterns to the language. If you want to keep your code efficient, more manageable, and up-to-date with the latest best practices, this book is for you.
... | | Making Things Happen: Mastering Project Management (Theory in Practice)
In the updated edition of this critically acclaimed and bestselling book, Microsoft project veteran Scott Berkun offers a collection of essays on field-tested philosophies and strategies for defining, leading, and managing projects. Each essay distills complex concepts and challenges into practical nuggets of useful advice, and the new... | | |
Basics of MATLAB and Beyond
MATLABä-the tremendously popular computation, numerical analysis, signal processing, data analysis, and graphical software package-allows virtually every scientist and engineer to make better and faster progress. As MATLAB's world-wide sales approach a half-million with an estimated four million users, it becomes a near necessity... | | Simulation and Optimization in Finance: Modeling with MATLAB, @Risk, or VBA
An introduction to the theory and practice of financial simulation and optimization
In recent years, there has been a notable increase in the use of simulation and optimization methods in the financial industry. Applications include portfolio allocation, risk management, pricing, and capital budgeting under uncertainty. ... | | Information Systems Development: Asian Experiences
Information Systems Development (ISD) progresses rapidly, continually creating new challenges for the professionals involved. New concepts, approaches and techniques of systems development emerge constantly in this field. Progress in ISD comes from research as well as from practice.
This conference will discuss issues pertaining to... |
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