Siebel CRM, Oracles' market-leading Customer Relationship Management software, can be tailored to customers needs. In this book, the ambitious developer will learn how to safely implement customer requirements in Siebel CRM using Siebel Tools, Siebel's own integrated development environment.
This book is a complete practical guide to Siebel Tools and how it can be used to implement custom requirements. The book teaches you to configure the Siebel CRM user interface objects as well as the underlying business layer objects by using real-life case study examples. In addition, you will learn to safely configure the Siebel data model.
Understanding and using the Siebel Event Framework for automation is also a key focus area of the book. You will gain a thorough and solid understanding of integration objects to support EAI interfaces. Chapters on Siebel Workflow, Task UI, and scripting prepare you for the most complex automation requirements.
This book uses a real-life case study to provide easy-to-follow examples for the majority of chapters. The examples are radically practical and can be easily adapted to similar situations in Siebel CRM implementation projects.
The book ensures that you know what you are doing and why you are doing it by providing useful insight along with detailed practice instructions. The book contains a multitude of explanatory tables, screenshots, and precise diagrams to illustrate the topics.
When you have finished the book, you will feel prepared to participate in Siebel CRM implementation projects. In addition you will be able to teach the old dog some new tricks.