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Official Introduction to the Itil Service Lifecycle (Official Introduction)
Official Introduction to the Itil Service Lifecycle (Official Introduction)
This book is dedicated to the people who practise IT service management. Through their knowledge and experiences we have shaped the present and can see further toward the future along our journey to service excellence.

Over the past two decades the world of IT has changed dramatically. The IT Infrastructure Library framework has grown
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Managing Successful Projects with PRINCE2 2009 Edition Manual
Managing Successful Projects with PRINCE2 2009 Edition Manual

This publication provides a universally applicable project management method - the principles, processes and techniques that enable individuals and organisations to successfully deliver their projects within time, cost and quality constraints. Managing Successful Projects with PRINCE2 forms part of a pair of publications that are the result...

British Pharmacopoeia 2009
British Pharmacopoeia 2009

The British Pharmacopoeia 2009 is published for the Health Ministers on the recommendation of the Commission on Human Medicines in accordance with section 99(6) of the Medicines Act 1968.

The Commission on Human Medicines believes that the British Pharmacopoeia contributes significantly to the overall control of the quality of...

ITIL Continual Service Improvement 2011 Edition (Best Management Practices)
ITIL Continual Service Improvement 2011 Edition (Best Management Practices)

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing...

  
   
   
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