Welcome to the world of CRM! This chapter introduces you to the concepts of customer relationship management (CRM) without getting into many of the specifics about Dynamics CRM. If you are a long-time Dynamics CRM administrator, then you can focus on the XRM section of this chapter. If you have administered or used other CRM...

AS A PROCES S IMPROVEMENT professional, I have experienced many team challenges. Big challenges. It is not unusual to see teams that seem so perfectly compatible start in excitement only to fizzle in different directions and end up not working together. Products suffer, customers suffer, and ultimately...

This book is intended...

Microsoft Excel is much more than just a spreadsheet. With the introduction of the Visual Basic Editor in Excel 97, followed by the significantly improved stability of Excel 2000, Excel became a respected development platform in its own right. Excel applications are now found alongside those based on C++, Java, and the .NET...

Welcome to Agile ALM. This book has three main goals. The first is to describe Agile Application Lifecycle Management (ALM) in practical terms and to provide a plan for rolling out Agile strategies and best-of-breed tools. The second purpose is to explain how to create ALM toolboxes based on standard tools used in advanced, real-world...

The new Essentials books from Sybex are beautiful, task-based, full-color Autodesk Official Training Guides that help you get up to speed on Autodesk topics quickly and easily. Inventor Essentials thoroughly covers core features and functions of...

PowerShell is becoming the de facto administration tool for Microsoft Server products. The ability to script out reusable steps and code makes life easier for administrators, developers, and managers alike. With the latest release of Microsoft SharePoint Server 2010, PowerShell is the recommended administration...

Gradle is a flexible yet model-driven JVM-based build tool. Gradle acknowledges and improves on the very best ideas from Make, Ant, Ivy, Maven, Rake, Gant, Scons, SBT, Leinengen, and Buildr. The best-of-breed features previously...

Welcome to the second edition of Linux Command Line and Shell Scripting Bible. Like all books in the Bible series, you can expect to find both hands-on tutorials and real-world information, as well as reference and background information that provides a context for what you are learning. This book is a fairly comprehensive resource on the...

IBM Cognos TM1 is one of the most popular multidimensional analysis tools used to build collaborative planning, budgeting, and forecasting solutions, as well as analytical and reporting applications. This cube-based technology does fast number crunching at the server end and helps end customers move away from manual and tedious planning,...

If you are reading this book, there is a good chance you have heard of Google and its powerful office productivity suite, Google Apps. Google offers search, email, word processing, and hundreds of other cloud applications and services that can be available to the individual and can scale all the way up to massive corporations and...