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Customer Relationship Management (The Briefcase Book Series)
Customer Relationship Management (The Briefcase Book Series)
Tips and Tools for Creating­­and Sustaining­­Profitable, Long-Term Customer Relationships

In today's impersonal, arms-length marketplace, customer loyalty is rapidly becoming a thing of the past. Customer Relationship Management brings it back to the foreground, providing easy-to-apply solutions and...

Money Management For Canadians All-in-One Desk Reference For Dummies
Money Management For Canadians All-in-One Desk Reference For Dummies

All the information you need to manage your money wisely in one great guide

Looking to expand your knowledge of money management? This all-in-one resource is the tool you need. From dealing with debt and setting financial goals to starting a small business and planning your estate, this indispensable desk reference is bursting with...

How to Read People Like a Book: Find Out What People Really Think, Even When They Lie. Anticipate Intentions and Defend Yourself Against Those Who Are Deceiving You Through Body Language
How to Read People Like a Book: Find Out What People Really Think, Even When They Lie. Anticipate Intentions and Defend Yourself Against Those Who Are Deceiving You Through Body Language

Have you ever wanted to know what a person really thinks of you?
Do you want to learn how to deal with different personality types?
Are you tired of being made fun of by the first person who passes by because you are unable to read their intentions?

This manual provides a cutting-edge...

Barron's Finance & Investment Handbook (5th ed)
Barron's Finance & Investment Handbook (5th ed)
People retiring in the early years of the 21st century, the so-called baby boom generation, have witnessed a revolution in the world of finance and investment during their working years. The forces of globalization assure that their children, now in their earning years, face a future just as dynamic.

Deregulation of the
...
Modern Arylation Methods
Modern Arylation Methods

Today, arylation methods are belonging to the most important reaction types in organic synthesis. Lutz Ackermann, a young and ambitious professor has gathered a number of top international authors to present the first comprehensive book on the topic.
Starting from a historical review, the book covers hot topics like
...

Investing Demystified
Investing Demystified
The first Demystified guide to take the mystery out of investing, Investing Demystified provides independent investors with hands-on explanations of basic investing topics without needless detours. Built around the no-nonsense model that has made Demystified one of McGraw-Hill's most popular series, this helpful and practical self-teaching guide...
Hydrofunctionalization (Topics in Organometallic Chemistry)
Hydrofunctionalization (Topics in Organometallic Chemistry)

Valentine P. Ananikov, Irina P. Beletskaya: Alkyne and alkene insertion into metal-heteroatom and metal-hydrogen bonds – the key stages of hydrofunctionalization process.- Akihiko Ishii* and Norio Nakata: The Mechanism for Transition Metal-Catalyzed Hydrochalcogenation of Unsaturated Organic Molecules.- A. L. Reznichenko and Kai C....

Performance Analysis of Transaction Processing Systems
Performance Analysis of Transaction Processing Systems
This book provides the tools necessary for predicting and improving the performance of real-time computing systems, with special attention given to the rapidly growing field of on-line traDsaCtion-processing (OLTP) systems. It is aimed at two audiences:

1. The system analyst who thorougbly understands the concepts of modem operating
...
Financial Freedom: A Guide to Achieving Lifelong Wealth and Security
Financial Freedom: A Guide to Achieving Lifelong Wealth and Security

If you're one of the millions of Americans who is buried in credit card debt, or maybe you're having trouble deciphering the fine print on your 401(K)—that is, if you even have a 401(K)!—don't dismay. You can start taking steps toward closing your financial illiteracy gap right away with the sound, practical personal...

Complete MBA For Dummies (Business & Personal Finance)
Complete MBA For Dummies (Business & Personal Finance)
"with this friendly guide, everyone can sample the benefits of an MBA education in a fraction of the time and at much less cost" (Business a.m., 5 November 2002)

Want to get an MBA? The Complete MBA For Dummies, 2nd Edition, is the practical, plain-English guide that covers all the basics of a
...
Personal Investing: The Missing Manual
Personal Investing: The Missing Manual

Did your investments take a hit in the recession? You're not alone. Between 2007 and mid-year 2009, the average 401K lost 31% of its value. Ouch. It's time to take control of your investments with Personal Investing: The Missing Manual. Financial experts agree that with the right guidance, consumers can make...

Investing For Dummies
Investing For Dummies

During the financial crisis of 2008, things got scary. Large Wall Street firms were going under, stock prices were plummeting, and layoffs and unemployment rates were soaring. And, all this was happening in the midst of the 2008 presidential election. Talk of another Great Depression was in the air. In fact, polls showed a majority of...

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