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Business Process Mapping: Improving Customer Satisfaction
Business Process Mapping: Improving Customer Satisfaction
Praise For Business Process Mapping: Improving Customer Satisfaction, Second Edition

"A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!"
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Tax Insight: For Tax Year 2013 and Beyond
Tax Insight: For Tax Year 2013 and Beyond

Tax Insight: For Tax Year 2013 and Beyond will teach you to take control of life’s biggest expense—taxes. In your lifetime, you will spend more money on taxes than on anything else. Despite that fact, you likely know the current prices of movies and milk but don’t know what your marginal tax rate is. You know where...

Wiley CPAexcel Exam Review 2015 Study Guide (January): Business Environment and Concepts (Wiley Cpa Exam Review)
Wiley CPAexcel Exam Review 2015 Study Guide (January): Business Environment and Concepts (Wiley Cpa Exam Review)

The world's most effective CPA exam prep system – Business and Environmental Concepts module

Wiley CPAexcel Exam Review is the world's most trusted study guide for the Certified Public Accountant's exam – complete, comprehensive, and updated to align with the latest exam content. With 2,800...

Microsoft Office Access 2007 QuickSteps
Microsoft Office Access 2007 QuickSteps
Step-by-Step, Full-Color Graphics!

Get started using Access 2007 right away--the QuickSteps way. Color screenshots and clear instructions show you how to use all the new and improved features. Follow along and learn to work with the new Office interface and ribbon, create databases and tables, and enter and edit data. You'll...

IBM Cognos 8 Planning
IBM Cognos 8 Planning
Business planning is no longer just about defining goals, identifying critical issues, and then mapping out strategies. In today's dynamic and highly competitive business environment, companies with complex business models want their abstract strategies turned into discrete, executable plans. They want information from the field to reach decision...
Governmental Accounting Made Easy
Governmental Accounting Made Easy

Read, interpret, and analyze governmental financial statements!

Governmental Accounting Made Easy is a complete and easy-to-use guide to a broad range of governmental accounting topics that fall under the new Governmental Accounting Standards Board 34 (GASB 34) financial reporting model.

The GASB 34 reporting model has...

The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life
The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life

In their new book, The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life, consulting experts Tom Stevenson and Sam Barcus urge executives to concentrate on trust and share their insights into building it, sustaining it, translating it into profitable customer relationships.

...

Quicken 2006 QuickSteps
Quicken 2006 QuickSteps

Learn instantly from step-by-step graphics!

We know a picture is worth a thousand words--so we went heavy on pictures and light on words in this easy-to-use guide. Color screenshots and brief instructions show you how to use all the powerful features of Quicken 2006 in no time. Follow along and learn to balance checkbooks, pay bills,...

QuickBooks 2013 All-in-One For Dummies (Computer/Tech)
QuickBooks 2013 All-in-One For Dummies (Computer/Tech)

A soup-to-nuts guide to the leading accounting software for small businesses - QuickBooks 2013!

Owners of small businesses will love this complete guide to the newest version of QuickBooks, the premier small-business accounting program. Written by CPA and bestselling financial author Stephen L. Nelson, this all-in-one guide...

Tax Insight: For Tax Year 2014 and Beyond
Tax Insight: For Tax Year 2014 and Beyond

Tax Insight: For Tax Year 2014 and Beyond will teach you to take control of life’s biggest expense—taxes.

In your lifetime, you will spend more money on taxes than on anything else. Despite that fact, you likely know the current prices of movies and milk but don’t know what your marginal tax rate is. You...

QuickBooks All-in-One Desk Reference For Dummies (Computer/Tech)
QuickBooks All-in-One Desk Reference For Dummies (Computer/Tech)
Packed with expert tips to help you stay on top of your finances

Your one-stop guide to easier small business accounting and financial management

QuickBooks makes it easier to handle all those financial chores you have to do for your small business, and this handy reference makes it easier to use QuickBooks! You'll find minibooks...

Quicken 2009 For Dummies (Computer/Tech)
Quicken 2009 For Dummies (Computer/Tech)
If just thinking about financial management gives you a headache, personal finance software is better than aspirin. Quicken is tops, and Quicken 2009 For Dummies is the quickest and easiest way to put it to work.

Here’s the plain-English guide to using the newest update of the nation’s leading personal finance software....

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