Countdown to French : Learn to Communicate in 24 Hours
Go from being feckless to flawless at French in only 24 hours
So you're leaving for France in a few days and you don't speak a word of the language? What will you do if you get lost in Paris and have to ask for directions? Or your rental car acts up and you need a mechanic? Or your flight from Nice is delayed and you...
ITIL Continual Service Improvement 2011 Edition (Best Management Practices)
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing...
ITIL Service Design 2011 Edition
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services...
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