Whether you are an IT administrator, developer, or architect, cloud technologies are transforming your role. This guide brings together the knowledge you need to transition smoothly to Microsoft Office 365 cloud-only and...

Use this guide to automate virtually any routine task: save yourself hours, days, maybe even weeks! Make Excel do things you thought were impossible, discover macro...

Access 2016 Bible is your, comprehensive reference to the world's most popular database management tool. With clear guidance toward everything from the basics to the advanced, this go-to reference helps you take advantage of everything Access 2016 has to offer. Whether...

So you're leaving for France in a few days and you don't speak a word of the language? What will you do if you get lost in Paris and have to ask for directions? Or your rental car acts up and you need a mechanic? Or your flight from Nice is delayed and you...

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing...

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. In order to meet current and future business requirements, ITIL Service Design provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services...