This title presents the fast and easy way to improve call center management and response. Are you a call center professional seeking trusted and practical advice for improving your results and positively affecting your company's bottom line? Now updated with coverage of the latest technological advancements and developments in the field,...

...

Pro Website Development and Operations gives you the experience you need to create and operate a large-scale production website. Large-scale websites have their own unique set of problems regarding their design—problems that can get worse when agile methodologies are adopted for rapid results. Managing large-scale...

The Urban Data Management Society has organised international symposia at various locations throughout Europe since 1971, and UDMS 2013 marks its second visit to London. From its outset, UDMS has highlighted changes and trends in urban data and urban data management. However, the rate of emergence of new data and new technologies has never...

Active Server Pages (ASP) allows for powerful web application development. It is
both simple to use and, with its extensibility through ActiveX and Java components,
very powerful. But what is it? Is it a programming language? No, not exactly.
Is it a Microsoft-only rapid development platform? No, not really.
...

A Smart Grid delivers renewable energy as a main source of electricity from producers to consumers using two-way monitoring through Smart Meter technology that can remotely control consumer electricity use. This can help to storage excess energy; reduce costs, increase reliability and transparency, and make processes more efficiently....

By now you know that C++Builder is Borland’s hot new rapid application development (RAD) product for writing C++ applications. With C++Builder you can write C++ Windows programs more quickly and more easily than was ever possible before. You can create Win32 console applications or Win32 GUI (graphical user interface) programs. When...