This book is aimed at the computer-literate person who wishes to find out about the reality of exploiting
the promise of artificial intelligence in practical, maintainable software systems. It cuts through the
hype, so commonly associated with discussions of artificial intelligence, and presents the realities, both
the promise and the problems, the current state of the art, and future directions.
It is not another expert systems book. Expert systems are viewed as just one manifestation of AI in
practical software; the issues raised in this book are much broader. Expert systems are discussed, but as
a source of lessons about the dangers as well as the beneficial possibilities for adding AI to practical
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