Home | Amazing | Today | Tags | Publishers | Years | Search 
Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications)


The definitive guide to deploying Cisco Unified Customer Voice Portal IVRs in any contact center environment


Thousands of companies are replacing legacy ACD/TDM-based contact centers with pure IP-based unified contact center solutions. One of these solutions is quickly earning market leadership: Cisco Unified Customer Voice Portal (CVP). Now, one of the leading Cisco CVP experts brings together everything network and telephony professionals need to successfully implement production Interactive Voice Response (IVR) solutions with CVP: architectural guidelines, deployment best practices, detailed insights for design and sizing, and more.

CCIE Rue Green guides you through designing unified contact centers with CVP, and deploying proven infrastructures to support your designs. The author first explains CVP’s architecture, outlining its key advantages and opportunities for integration and illuminating the design challenges it presents. Next, he guides you through addressing each of these challenges, covering all CVP components and tools and offering detailed insights available in no other book.

Using this book’s detailed working configurations and examples, you can minimize configuration errors, reduce downtime, strengthen monitoring, and drive maximum value from any CVP-based unified call center solution.


Rue Green, CCIE No. 9269 (Routing & Switching and Voice), CISSP, MCSE, MCITP is a Technical Leader for the Customer Collaboration Service Line within Cisco Advanced Services, where he focuses on unified contact center architectures and deployment methodologies. He currently acts in a delivery architect role for Unified CVP, Unified ICM, and Cisco Unified Communications Manager for Unified Contact Center Solutions. He has spent the last 21 years working within different roles related to the architecture, design, and implementation of large voice and data networks, including several years working with complex contact center solutions. 


·         Discover CVP’s powerful capabilities and advantages

·         Understand how CVP’s components fit together into a unified architecture

·         Utilize CVP native components: Call Server, VXML Server, Reporting Server, Operations Console Server, and Cisco Unified Call Studio

·         Integrate non-native components such as IOS devices, Unified ICM, UCM, content load balancers, and third-party servers

·         Choose the right deployment model for your organization

·         Implement detailed call flows for Standalone, Call Director, Comprehensive, and VRU-only deployment models

·         Design Unified CVP for high availability

·         Efficiently deliver media via streaming, caching, and other techniques

·         Address crucial sizing, QoS, network latency, and security considerations

·         Successfully upgrade from older versions or H.323 platforms

·         Isolate and troubleshoot faults in native and non-native CVP components

·         Design virtualized Unified CVP deployments using UCS


This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.


Effective Modern C++: 42 Specific Ways to Improve Your Use of C++11 and C++14
Effective Modern C++: 42 Specific Ways to Improve Your Use of C++11 and C++14

Coming to grips with C++11 and C++14 is more than a matter of familiarizing yourself with the features they introduce (e.g., auto type declarations, move semantics, lambda expressions, and concurrency support). The challenge is learning to use those features effectively—so that your software is correct, efficient,...

Mastering VBA for Microsoft Office 2013
Mastering VBA for Microsoft Office 2013

A unique, comprehensive guide to creating custom apps with VBA

Automating computing tasks to increase productivity is a goal for businesses of all sizes. Visual Basic for Applications (VBA) is a version of Visual Basic designed to be easily understandable for novice programmers, but still powerful enough for IT professionals...

Joe Celko's SQL for Smarties, Fourth Edition: Advanced SQL Programming
Joe Celko's SQL for Smarties, Fourth Edition: Advanced SQL Programming

This book, like the first, second, and third editions before it, is for the working SQL programmer who wants to pick up some advanced programming tips and techniques. It assumes that the reader is an SQL programmer with a year or more of actual experience. This is not an introductory book, so let’s not have any gripes in the amazon.com...

Modern Anesthetics (Handbook of Experimental Pharmacology)
Modern Anesthetics (Handbook of Experimental Pharmacology)

Some important constraints of anesthesia must be taken into consideration when the pharmacological properties of modern anesthetics are discussed. The most imp- tant of these could be that the target effect be achieved preferably within seconds, at most within a few minutes. Similarly, offset of drug action should be achieved within minutes...

Software Engineering Techniques: Design for Quality
Software Engineering Techniques: Design for Quality

The aim of software engineering is to find methods for developing high quahty software products at a reasonable cost. As more and more computers are being used in areas in which a malfunction of the system can be a source of serious losses or disturbances to the functioning of the society, the quality of software becomes more and more...

The 3CX IP PBX Tutorial
The 3CX IP PBX Tutorial

Traditional PBX systems have often been expensive and proprietary. With 3CX, you can now create an easy-to-use, complete, and cost-effective phone system on Microsoft Windows. This practical guide offers the insight that a reader needs to exploit the potential that 3CX has to offer.

This practical hands-on book covers everything...

©2024 LearnIT (support@pdfchm.net) - Privacy Policy