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Enterprise Content Management - A Business and Technical Guide

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Information is the lifeblood of knowledge, the flotsam of events and perspectives created in every second of history. There is so much to capture and yet so little time and so few resources to make sense of it all. Just as we get tantalisingly close, the holy grail of true knowledge slips further over the horizon.

To capture this jetsam of time, to find some meaning and to predict the future is an eternal struggle. We take our experience about the world and transform it into a repository of knowledge that will sustain beyond our own lifetime. It is a quest for recognition.

The pursuit of the perfect representation of knowledge is all-encompassing, applicable at any time, multifaceted and understood by all. It is the yoke of our endeavour that we aim for all these ideals.

In order to achieve clarity we must clear our minds of the clutter and pretence of the everyday and balance our thoughts with the contributions of others to direct and consider our machinations. There is a dichotomy: single-mindedness must be carefully balanced with the creative vigour of the team.

This book aims to define the enterprise content management (ECM) approach to developing the organisational repository of knowledge, and achieve clarity in the midst of a multiplicity of global viewpoints. This book is not an encyclopaedia on ECM, because to do so would be to write about every aspect of information management: there are online tools that satisfy that need. I hope to give the reader a strong sense of purpose about content in the enterprise: how it affects and is affected by the organisation and its processes. This book tries to be agnostic about products, solutions and technology.

This book could not have been completed without help from industry leaders in ECM. I count among them Doug Coombs, who kindly wrote the foreword, and AIIM, who gave me the opportunity to meet many customers and vendors over the last 10 years. I also thank Matthew Flynn for his gentle yet insistent encouragement, and the members of BCS’s north London branch: Dalim Basu, Richard Tandoh and Jude Umeh. To all those who have inspired me on the way: Pat Hannon, for his extraordinary gift for engineering, Mark Burnett, for his inspiring methods using SouthBeach, Jonathan Barber, Mike Brakes, Nick Carus, Carl Chilley, Ray Fielding, Lisa Gibbard and Ben Kahn, for being sage mirrors, mentors and alternative thinkers and influencers throughout my work.

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