| Is the goal within the organization to be perfect in
every respect? Perfection is elusive, of course, but it
can and does represent an enviable goal. More importantly,
the concept of perfection helps everyone in the corporation
to develop a working model to maximize
excellent service at every level.
This is not a theory alone; the suggestion that you
can work with other employees and managers to improve
service is a crucial requirement in a competitive market.
Thus, Six Sigma, as an integrated approach to creating effective
working models, is much more than a tool for improving
productivity, creating internal teamwork, or
reducing costs. In fact, it serves as a model for corporate
attitude that goes beyond the whole team approach that
has permeated corporate project work for so many years.
This book is designed to show, step by step, how Six
Sigma works and how it can be used most effectively.
Whether you are an executive or manager trying to
change your approach to problem solving, or an employee
in a corporation with a Six Sigma program, this book is
structured to lead you through each step of the process. It
includes definitions in margins, placed at the point of discussion.
This enables you to master the terminology as
you read along. We use many examples, checklists, and
graphics to further help you in developing a working
knowledge of Six Sigma. |
