Since the World Wide Web became widely available in the
mid 1990s, Web-based applications have developed rapidly.
The Web has come to be used by a range of people for many
different purposes, including online banking, e-commerce,
distance education, social networking, data sharing, collaborating
on team projects, and healthcare-related activities.
Effective user interactions are required for a Web site
to accomplish its specific goals, which is necessary for an
organization to receive a proper return on investment or other
desired outcomes. Several handbooks exist that describe
work in the fields of human factors and human-computer
interaction, but they are not specific to Web design. Although
several books on Web design are available, this handbook is
the only comprehensive volume devoted to human factors in
Web design. Given the user-intensive nature of the Web and
the relatively unique usability issues associated with performing
tasks on the Web, a comprehensive handbook of this type
is a must for designers, researchers, students, and anyone else
who has interests relating to Web design and usability.
The first edition was favorably received and has proved to
be an indispensable reference for researchers and practitioners.
However, much has changed since its publication. Probably
no technology has progressed as rapidly over the past several
years as computer technology, and developments involving
use, application, and availability of the Web have been at
the forefront of this progress. Because of the rapid growth of
the Web since publication of the first edition in 2005 and the
increased integration of the Web with emerging technologies,
this second edition is needed to bring the coverage of human
factors in Web design up to date. Twenty-nine chapters from
the original edition have been revised for the second edition to
reflect the current state of affairs in their topic areas. In addition,
new chapters are included on topics that have emerged as
important since the first edition. These include organization of
information for concept sharing and Web collaboration, Webbased
organization models, searching and evaluating information
on the WWW, Web portals, human factors of online
games, accessibility guidelines and the ISO standards, use of
avatars, analyzing and modeling user activities for Web interactions,
and mobile interface design for m-commerce.