System Center 2012 Service Manager builds on its predecessor System Center Service Manager 2010, by extending the ITIL© process features to include Service Request fulfillment, Release Management, and automated orchestration with significant enhancements in its reporting capabilities. The full set of additions and improvements can be found at the official Microsoft website for the product.
System Center 2012 Service Manager (SCSM) is a modular product made up of a series of submodular components. Installing the product is simple using the official product documentation and online community resources.
The post-installation phase requires you to plan and configure the product in a methodical sequence. The aim of the book is to address the challenges faced by many first-time users of SCSM post-installation, and also to share valuable insight from real-world implementations.
The book is written in the Packt style, which provides the reader with independent
task-oriented steps to achieve specific SCSM objectives. The authors recommend that
you read the first two chapters as a background for subsequent chapters, if you are new
to SCSM and process-oriented software products. The book may be read in the order of interest, but where relevant, the authors refer to dependent recipes in other chapters.
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