Off the Cuff: What to Say at a Moment's Notice Impromptu speaking requires both timing and tact. With practice, spontaneity and the confidence the ability to make planned remarks seem ad-libbed and conversational can be learned. This book is a comprehensive approach to speaking for all occasions, and a guide to knowing what to say, when to say it, and how to say it right. It will teach you how... Why Customers Come Back: How to Create Lasting Customer Loyalty
Loyal customers are the most important asset of any company-more important than land, patents, equipment, or buildings. While finding new customers is often expensive, time-consuming, and ultimately unprofitable, retaining old customers is surprisingly easy and highly profitable. Companies with a loyal customer base enjoy greater profitability...
The Seven Strategies of Master Presenters
Many speakers make presentations that are poorly designed, poorly delivered, and poorly received. There are those few, however, that are so masterful they move an audience to see the world differently and inspire them to achieve more than they ever thought possible.
The Seven Strategies of Master Presenters will help...
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