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IT Services Costs, Metrics, Benchmarking and Marketing
IT Services Costs, Metrics, Benchmarking and Marketing

IT Services is the first 100% customer-focused guide to satisfying the consumers of your company’s IT services -- and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today’s global, distributed environments.

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Business Intelligence for the Enterprise
Business Intelligence for the Enterprise

This book offers a true enterprise view of business intelligence. IBM expert Mike Biere shows managers how to create a coherent BI plan that reflects the needs of users throughout the organization-and then implement that plan successfully. Biere explains how to objectively assess the business case for BI, and identifies proven...

Unix™ Systems Programming: Communication, Concurrency, and Threads
Unix™ Systems Programming: Communication, Concurrency, and Threads

This completely updated classic (originally titled Practical UNIX Programming) demonstrates how to design complex software to get the most from the UNIX operating system. UNIX Systems Programming provides a clear and easy-to-understand introduction tothe...

Applying UML and Patterns: An Introduction to Object-Oriented Analysis and Design and Iterative Development, Third Edition
Applying UML and Patterns: An Introduction to Object-Oriented Analysis and Design and Iterative Development, Third Edition

Applying UML and Patterns is the world's #1 business and college introduction to "thinking in objects"and using that insight in real-world object-oriented analysis and design. Building on two widely acclaimed previous editions, Craig Larman has updated this book to fully reflect the new...

Linux on the Mainframe
Linux on the Mainframe

Linux on the Mainframe is the comprehensive guide to the fastest growing trend in IT. IBM's Linux experts present peerless instruction in the art of planning for and making the most of a Linux mainframe. This book's in-depth coverage includes virtualization, deployment, data management,...

Core Java™ 2 Volume I - Fundamentals, Seventh Edition
Core Java™ 2 Volume I - Fundamentals, Seventh Edition

In late 1995, the Java programming language burst onto the Internet scene and gained instant celebrity status. The promise of Java technology was that it would become the universal glue that connects users with information, whether that information comes from web servers, databases, information...

Software Requirements Using the Unified Process
Software Requirements Using the Unified Process

This book presents a systematic, easy-to-apply methodology for creating effective requirements. The authors present practical solutions for the full requirements lifecycle: gathering, analysis, specification, verification, and maintenance.

Working in the context of the Unified Process, they cover process...

Thinking in Java (3rd Edition)
Thinking in Java (3rd Edition)

Like any human language, Java provides a way to express concepts. If successful, this medium of expression will be significantly easier and more flexible than the alternatives as problems grow larger and more complex.

You can’t look at Java as just a collection of features—some of the features make...

Quality of Service for Intenet Multimedia
Quality of Service for Intenet Multimedia

Continuous media applications have exceptionally stringent QoS requirements, and QoS for multimedia will remain a challenge well into the future. The solution begins with service-differentiated networks capable of providing appropriate grades of service to each application. This book takes the next step, showing how continuous...

Internet-Enabled Business Intelligence
Internet-Enabled Business Intelligence

This is the first start-to-finish guide to planning, deploying, and profiting from Internet-enabled data warehouses. Leading business intelligence specialist William Giovinazzo covers every enabling technology, every analysis approach, and every key challenge you'll face in linking business intelligence to the Web. From...

Complete Wireless Home Networking
Complete Wireless Home Networking

Today's home wireless networks offer tremendous advantages over hard-wired networks-among them, unprecedented portability and, of course, the freedom from wires strung all over your house! Unless you have a firm grasp on all the latest networking technologies, though, wireless networks won't free you from digging your way through...

Apache Jakarta Commons: Reusable Java™ Components
Apache Jakarta Commons: Reusable Java™ Components

Save time and money with reusable open source Java™ components

Master the Jakarta Commons Library of Open Source JavaTM Components

Using the Apache Jakarta Commons reusable Java™ components, you can leverage the work of the global open-source community to solve common...

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