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 CMMI for Services: Guidelines for Superior Service
CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a... |  |  Operating Systems: A Spiral Approach
We have long felt that the traditional approach to teaching about Operating Systems
(OSs) was not the best approach. The purpose of this book is to support a different
approach to this task. When studying any complex domain of knowledge, the order
in which one learns the hierarchy of principles, laws, ideas, and concepts can make
the... |  |  Microsoft SharePoint 2010 Business Intelligence Unleashed
Business intelligence (BI) has been around for many more years than you might think.
Decision support systems (DSS) and executive information systems (EIS) from the 1970s and
1980s, along with artificial intelligence (AI) systems from the 1990s, can now all be considered
as part of what BI comprises today.
In brief, BI refers... |
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