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 The Customer Rules
At a recent family gathering in my home, the grown-ups were trading stories about companies that
provide good customer service and those that don't. Out of curiosity, I asked my then twelve-year-old
granddaughter, Margot, what she thought were the most important rules for great service. Without a
moment's hesitation, she... | | | | Laparoscopic Urologic Surgery in Malignancies
The era of endo-oncology has arrived. Endo-oncology is now firmly en-
trenched in the diagnosis and management of urologic cancers. From its early
days with transurethral resection of bladder tumors, to the more recent de-
cades with establishment of techniques for percutaneous resection of transi-
tional cell carcinoma,... |
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Quantitative MRI of the Brain: Measuring Changes Caused by Disease
This book was conceived one balmy March evening on the banks of the river Brisbane, in Queensland, Australia, where I had just arrived for a sabbatical, and it became clear that the traditions of measurement science and MRI should meet. The notion of a guide, a cook-book, for quantitative MRI (qMR) techniques took seed, and attained its own... | | Scurvy
In the days of tall ships, one dreaded foe was responsible for more deaths at sea than piracy, shipwreck and all other illnesses combined: Scurvy. Countless mariners suffered an agonizing death, which began with bleeding gums, wobbly teeth, and the opening of old wounds. Surgeon James Lind, Captain James Cook and physician Sir Gilbert Blane... | | WordPress Plugin Development Cookbook
Developing plugins for WordPress is the next big thing for you if you are an administrator
looking to enhance a personal site with custom functionality for which no plugin exists, a
developer looking to enhance the WordPress platform with new ideas for the community,
or a website designer building a specific project for a client.... |
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Meet the iPad 2
Given Apple’s advertising budget and ubiquitous ads, plus an enormous amount of media attention, it’s still difficult to determine just what an iPad is. Is it a media player or a business machine? Does it replace a laptop? There are other tablet computers on the market, as well as “netbooks” that act like... | | jQuery 1.4 Reference GuidejQuery is a powerful, yet easy-to-use, JavaScript library that helps web developers and designers add dynamic, interactive elements to their sites, smoothing out browser inconsistencies and greatly reducing development time. In jQuery 1.4 Reference Guide, you can investigate this library's features in a thorough, accessible format.
This... | | Intermediate Robot Building
Greetings robot builder!
Over the years, I’ve created many homemade robots (some of which, only the builder could love). However, with each successive robotic generation, I try to gradually expand my knowledge of electronics, mechanics, machining, software, and art by experimenting with new techniques, features, or parts... |
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