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Business Process Mapping: Improving Customer Satisfaction
Business Process Mapping: Improving Customer Satisfaction
Praise For Business Process Mapping: Improving Customer Satisfaction, Second Edition

"A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!"
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Textbook of Personalized Medicine
Textbook of Personalized Medicine

Personalized medicine, which simply means selection of treatment best suited for an individual, involves integration and translation of several new technologies in clinical care of patients. The scope is much broader than indicated by the term genomic medicine because many non-genomic factors are taken into consideration in developing...

Particle Physics: A Very Short Introduction
Particle Physics: A Very Short Introduction

We are made of atoms. With each breath you inhale a million billion billion atoms of oxygen, which gives some idea of how small each one is. All of them, together with the carbon atoms in your skin, and indeed everything else on Earth, were cooked in a star some 5 billion years ago. So you are made of stuff that is as old as the planet,...

Managerial Leadership
Managerial Leadership
I remember talking in 1995 with Bob Staton, CEO of Colonial Life & Accident Insurance Company, a division of UNUM, about the lack of leadership throughout the company. Colonial was one of the few large, homegrown companies in Columbia, South Carolina, when it was acquired by UNUM, the Maine-based disability insurance...
Motivational Marketing: How to Effectively Motivate Your Prospects to Buy Now, Buy More, and Tell Their Friends Too!
Motivational Marketing: How to Effectively Motivate Your Prospects to Buy Now, Buy More, and Tell Their Friends Too!

Why Do People Buy, Anyway?

Every businessperson, sales professional, advertising copywriter should be endlessly exploring this question. Sadly, few do. Instead, most stay stubbornly focused on the question of: how can we make them buy our 'thing'? And, sadly, most training remains focused on selling. We are all...

Docker Bootcamp
Docker Bootcamp

Fast, intensive, and effective Docker learning

About This Book

  • Get well-versed with Docker in 7 days
  • Identify and resolve common problems faced by users while working with Docker
  • A fast-paced guide that will focus on all the core Docker functionalities

...

.NET Compact Framework Programming with Visual Basic .NET (Microsoft Net Development Series)
.NET Compact Framework Programming with Visual Basic .NET (Microsoft Net Development Series)

.NET Compact Framework Programming with Visual Basic .NET is the definitive tutorial and reference for the .NET Compact Framework (CF). It shows you how to transfer your skills and your code to the Pocket PC 2003 and other mobile and embedded...

Visual C# 2005 How to Program (2nd Edition)
Visual C# 2005 How to Program (2nd Edition)

The complete, authoritative Deitel® Live-Code introduction to object-oriented programming with C# 2.0, Visual C#® 2005, ADO.NET 2.0, ASP.NET 2.0 and Web Services!  C# is one of the world’s most powerful object-oriented languages. This new edition, which is completely updated to...

Information Technology: Selected Tutorials (IFIP International Federation for Information Processing)
Information Technology: Selected Tutorials (IFIP International Federation for Information Processing)
This book contains a selection of tutorials on hot topics in information
technology, which were presented at the IFIP 18th World Computer
Congress. WCC2004 took place at the Centre de Congrès Pierre Baudis, in
Toulouse, France, from 22 to 27 August 2004.

The 11 chapters included in the book were chosen from
...
HTML in 10 Steps or Less
HTML in 10 Steps or Less
If you are building your own Web pages and need HTML solutions fast, then this book is for you--whether you’re new to Web site authoring or you need a quick refresher on how to create a table. Open the book and you’ll discover clear, easy-to-follow instructions for more than 250 key HTML Web tasks, each presented in ten quick steps--or...
Herding Chickens: Innovative Techniques for Project Management
Herding Chickens: Innovative Techniques for Project Management
Get The Straight Scoop On Project Management—Ingenious Strategies That Work!

Have you studied the traditional processes of project management, only to discover that in reality they fall short? Are you done with the idealistic theories of how things should function and eager to apply
...
Doing Research in the Real World
Doing Research in the Real World
"If you are interested in a balanced overview of both quantitative and qualitative research methods, if you are considering doing research at work or as a student, or if you are looking for a contemporary book on how research can be done in business settings, David Gray's Doing research in the real world  would be an excellent...
unlimited object storage image
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