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Business Process Mapping: Improving Customer SatisfactionPraise For Business Process Mapping: Improving Customer Satisfaction, Second Edition
"A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!" в... | | Textbook of Personalized MedicinePersonalized medicine, which simply means selection of treatment best suited for an individual, involves integration and translation of several new technologies in clinical care of patients. The scope is much broader than indicated by the term genomic medicine because many non-genomic factors are taken into consideration in developing... | | Particle Physics: A Very Short Introduction
We are made of atoms. With each breath you inhale a million billion billion atoms of oxygen, which gives some idea of how small each one is. All of them, together with the carbon atoms in your skin, and indeed everything else on Earth, were cooked in a star some 5 billion years ago. So you are made of stuff that is as old as the planet,... |
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HTML in 10 Steps or LessIf you are building your own Web pages and need HTML solutions fast, then this book is for you--whether you’re new to Web site authoring or you need a quick refresher on how to create a table. Open the book and you’ll discover clear, easy-to-follow instructions for more than 250 key HTML Web tasks, each presented in ten quick steps--or... | | Herding Chickens: Innovative Techniques for Project ManagementGet The Straight Scoop On Project Management—Ingenious Strategies That Work! Have you studied the traditional processes of project management, only to discover that in reality they fall short? Are you done with the idealistic theories of how things should function and eager to apply... | | Doing Research in the Real World"If you are interested in a balanced overview of both quantitative and qualitative research methods, if you are considering doing research at work or as a student, or if you are looking for a contemporary book on how research can be done in business settings, David Gray's Doing research in the real world would be an excellent... |
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