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 | | Effective Complaint Management (Management for Professionals)
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly,... | | International Conference on Applications and Techniques in Cyber Security and Intelligence ATCI 2018: Applications and Techniques in Cyber Security ... in Intelligent Systems and Computing, 842)
The 2018 International Conference on Applications and Techniques in Cyber
Intelligence (ATCI), building on the previous successes in Ningbo, China (2017),
Guangzhou, China (2016), Dallas, USA (2015), Beijing, China (2014), and Sydney,
Australia (2013), is proud to be in the sixth consecutive conference year in
Shanghai.... |
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| | | | My Time Will Come: A Memoir of Crime, Punishment, Hope, and Redemption
The inspiring story of activist and poet Ian Manuel, who at the age of fourteen was sentenced to life in prison. He survived eighteen years in solitary confinement—through his own determination and dedication to art—until he was freed as part of an incredible crusade by the Equal Justice Initiative.
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