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IT Services Costs, Metrics, Benchmarking and MarketingIT Services is the first 100% customer-focused guide to satisfying the consumers of your company’s IT services -- and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today’s global, distributed environments. ... | | Dictionary of Medical Acronyms & Abbreviations (5th Edition)
This best-selling portable resource provides authoritative definitions for all of the medical acronyms and abbreviations you can expect to encounter in medicine today. The new, 5th Edition features 10,000 completely new entries reflecting the most recent developments in health careâincluding new clinical trials, new technologies, and new... | | The SAIC Solution: How We Built an $8 Billion Employee-Owned Technology CompanyFor more than three decades, Science Applications International Corporation (SAIC)—the largest employee-owned research and technology company in the United States—has achieved unparalleled success in the areas of science, engineering, and technology, all while flying well below the radar of most casual business observers.
As the... |
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Plan Your Financial Future: A Comprehensive Guidebook to Growing Your Net Worth
Implementing a financial plan to manage the future is very important. If you have not assembled such a plan, or even if you have not thought about how best to manage your financial future, the time to do so is now, and the resource you need to walk you through every step of the personal financial planning process is Plan Your Financial... | | Oracle Enterprise Manager 12c Administration Cookbook
Over 50 practical recipes to install, configure, and monitor your Oracle setup using Oracle Enterprise Manager
Overview
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Recipes for installing, configuring, and getting up and running with Oracle Enterprise Manager.
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Set up automatic discovery, create and clone databases, and perform...
| | CCSP SNPA Official Exam Certification Guide (3rd Edition)CCSP SNPA Exam Certification Guide, Third Edition, is an excellent self-study resource for the CCSP SNPA exam. Passing the exam validates the knowledge and ability to configure, operate, and manage Cisco PIX 500 Series Security Appliances and Cisco ASA 5500 Series Adaptive Security Appliances. It is one of several exams required to... |
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