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| | | | Solving Tough Problems: An Open Way of Talking, Listening, and Creating New Realitiesur most common way of solving problems-at home, at work, in our communities, in national and international affairs-is to use our expertise and authority to apply piece-by-piece, tried-and-true "best practices." This works for simple, familiar, uncontentious problems. But it doesn't work for the complex, unfamiliar, conflictual problems... |
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