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Quality Management for IT Services: Perspectives on Business and Process Performance
Quality Management for IT Services: Perspectives on Business and Process Performance

In the field of IT, the markets, business activities, needs and requirements of internal and external service providers and customers are changing in ever-shortening cycles. This forces companies to increase their organizational flexibility not only as far as their structure is concerned but also with regard to established business...

IPv6 for Enterprise Networks (Networking Technology)
IPv6 for Enterprise Networks (Networking Technology)

Internet Protocol version 6 (IPv6) is the next version of the protocol that is used for communication among devices of all types on the Internet. IPv6 has been in existence for many years, but recently the deployment of IPv6 has accelerated greatly in the enterprise. IPv6 has been under continuous development and is maturing as real-world...

Frommer's San Francisco 2011 (Frommer's Complete)
Frommer's San Francisco 2011 (Frommer's Complete)

In a city where fog lovers, strippers, and people with short attention spans all lay claim to their own fi lm festivals, and where starting your day with a potent Irish coffee is not considered anything out of the ordinary, it’s pretty much guaranteed you’ll have a great time. Where else in the world is it considered good, clean...

Drowning in Oil: BP & the Reckless Pursuit of Profit
Drowning in Oil: BP & the Reckless Pursuit of Profit

As night settled on April 20, 2010, a series of explosions rocked Deepwater Horizon, the immense semisubmersible drilling platform leased by British Petroleum, located 40 miles off the Louisiana coast. The ensuing inferno claimed 11 lives, and it would rage uncontained for two days, until its wreckage sank to a final resting place nearly a...

Business Without Borders: A Strategic Guide to Global Marketing
Business Without Borders: A Strategic Guide to Global Marketing

Praise for Business Without Borders

"Don DePalma has provided us with the most comprehensive guide for corporations to compete in the era of globalization. Business Without Borders is an outstanding contribution to managing in the global era, with practical information on the skills and knowledge needed to become an effective...

Sams Teach Yourself HTML5 in 10 Minutes (5th Edition) (Sams Teach Yourself -- Minutes)
Sams Teach Yourself HTML5 in 10 Minutes (5th Edition) (Sams Teach Yourself -- Minutes)

A quick, clear guide to using the exciting new features of HTML5 today

  • Practical, hands-on approach helps web designers or developers begin using HTML5 right away
  • Step-by-step directions show how to implement HTML5 video, drawing, drag and drop, forms, and more
  • Makes...
The Gods that Failed: How Blind Faith in Markets Has Cost Us Our Future
The Gods that Failed: How Blind Faith in Markets Has Cost Us Our Future
Over the past three decades, governments have ceded economic control to a new elite of free-market operatives and their colleagues in national and international institutions like the IMF, the World Bank, and the World Trade Organization. They promised economic stability but have delivered chaos. Their speculation has left the global economy...
OECD Information Technology Outlook 2010
OECD Information Technology Outlook 2010

The OECD Information Technology Outlook 2010 has been prepared by the OECD under the guidance of the OECD Committee for Information, Computer and Communications Policy (ICCP), and in particular the Working Party on the Information Economy. This edition is the tenth in a biennial series designed to provide members with a broad overview of...

The People CMM: A Framework for Human Capital Management (2nd Edition)
The People CMM: A Framework for Human Capital Management (2nd Edition)

Organizations are now competing in two markets, one for their products and services and one for the talent required to produce or perform them. Success in the former is determined by success in the latter. The ability to compete is directly related to the ability to attract, develop, motivate, organize, and retain the...

The Sustainable Network: The Accidental Answer for a Troubled Planet (Sustainable Living Series)
The Sustainable Network: The Accidental Answer for a Troubled Planet (Sustainable Living Series)

"Companies with a stake in the technology industry or that have staked on the Internet (ala Google or Amazon or any of the thousands of small ecommerce companies around the world) are likely to pluck multiple nuggets of wisdom from her book."

-- Heather Clancy, business journalist

What...

The New How: Creating Business Solutions Through Collaborative Strategy
The New How: Creating Business Solutions Through Collaborative Strategy

During my nearly 20 years in business, both as an employee and as a trusted advisor to companies, I’ve seen what you’ve seen: strategies designed to win are commonly announced with fanfare, but they rarely live up to the ambitions and predictions of their advocates.

Sometimes they’re modestly successful, and any...

Plunkett's Wireless, Wi-Fi, RFID & Cellular Industry Almanac 2011
Plunkett's Wireless, Wi-Fi, RFID & Cellular Industry Almanac 2011

Rapid development of new technologies is leading to ever more versatile, multipurpose mobile devices, including 3G and 4G Internet-enabled cell phones. Wireless networking and wireless Internet access are developing and expanding on a global basis at a rapid rate. Meanwhile, RFID (radio frequency identification) will revolutionize wireless...

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