You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at...

By far the leading speech textbook of our time, The Art of Public Speaking has defined the art of being the best for more than 10 million students and instructors. Whether a novice or an experienced speaker, every student will learn how to be a better public speaker through Lucas' clear explanations of classical and contemporary...

Fully revised for the latest release of the Certified Information Systems Security Professional exam, this comprehensive, up-to-date resource covers all 10 CISSP exam domains developed by...

Students love Schaum's Outlines because they produce results. Each year,...

Implement and maintain a fully integrated, SOA-based ERP framework across your entire corporation. JD Edwards EnterpriseOne: The Complete Reference explains how to install and administer JD Edwards EnterpriseOne, store BI information in data marts and warehouses, manage...

Social CRM is critical to business success in today's hyper-connected environment....

Now more than ever, you need a competitive edge to succeed-no matter what your field or profession. This step-by-step training manual from one of North America's top performance coaches taps into the winning mindsets of Olympic stars, professional sports teams, and Navy Seals...

Using an easy-to-follow format, this book...

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In this unique guide, Cisco wireless expert Neil Reid incorporates best practices from some of the most complex and challenging wireless deployments in the industry and provides an insider's view of the "why" of wireless mobility. The book discusses...