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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
The Nordstrom Way to Customer Service Excellence describes how Nordstrom earned its legendary reputation—and reveals the principles behind its phenomenal customer service. If you want to be the Nordstrom of your industry, this is your guidebook. It will help any company put in place Nordstrom-style systems, motivational tools, and a...
Red Hat Linux Unleashed
Red Hat Linux Unleashed
Linux is a full-fledged operating system. It provides full multitasking in a multiuser environment. It gives a high quality of software for a cost far lower than other commercial versions of UNIX. Red Hat has opted to take Linux a step further.

Red Hat Software is a computer software development company that sells products and provides
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Special Edition Using Linux
Special Edition Using Linux
Linux is a significant force in the server room and the desktop, delivering reliability, ease of installation and administration, high performance, security, and robust applications. Special Edition Using Linux 6E is written to the just-released 2.4.x kernel and includes the following topics: installation and configuration of Red Hat Linux, Caldera...
The Filmmaker's Guide to Final Cut Pro Workflow
The Filmmaker's Guide to Final Cut Pro Workflow
Film/Video/Production/Final Cut Pro

"Dale Angell's The Filmmaker's Guide to Final Cut Pro Workflow is the postproduction supervisor's equivalent to The Hitchhiker's Guide to the Galaxy. It provides a babel fish to translate geek-speak into plain English. His wealth of experience in editing and sound makes the book an invaluable aid
...
Inside the SQL Server Query Optimizer
Inside the SQL Server Query Optimizer

The SQL Server Query Optimizer is perceived by many to be a magic black box, transforming SQL queries into high performance execution plans in the blink of an eye through some unknowable process. The truth is that, while the Query Optimizer is indeed the highly-complex result of decades of research, learning how it works its magic is not only...

Confessions of an IT Manager
Confessions of an IT Manager

Phil Factor is a legend in his own runtime. Scurrilous, absurd, confessional and scathing by turns, Confessions of an IT Manager targets the idiocy, incompetence and overreach of the IT management industry from vantage point all the way up and down the greasy pole. Phil Factor (real name witheld to protest the guilty) has over 20 years...

Practical Relativity: From First Principles to the Theory of Gravity
Practical Relativity: From First Principles to the Theory of Gravity

The book is intended to serve as lecture material for courses on relativity at undergraduate level. Although there has been much written on special relativity the present book will emphasize the real applications of relativity. In addition, it will be physically designed with the use of box summaries so as to allow easy access of practical...

The Cambridge Double Star Atlas
The Cambridge Double Star Atlas
This magnificent atlas contains the most attractive and interesting double and multiple stars for viewing with binoculars and telescopes. It is a must-have for stargazers who want to explore these fascinating objects. The first modern star atlas devoted to double and multiple stars, it plots over 2,000 selected pairs of stars, each labeled with...
Hands-on Guide to the Red Hat Exams: RHCSA and RHCE Cert Guide and Lab Manual
Hands-on Guide to the Red Hat Exams: RHCSA and RHCE Cert Guide and Lab Manual

Master every topic on Red Hat’s new RHCSA™ and RHCE® exams.

  • Assess your knowledge and focus your learning.
  • Get the practical workplace knowledge you need!

 

Start-to-finish RHCSA™ and...

Web Server Administration (Web Warrior Series)
Web Server Administration (Web Warrior Series)

Web Server Administration offers a comprehensive overview of the tools and techniques needed to succeed as a Web Server Administrator as well as the tasks they are expected to perform. This text provides and introduction to the basics of this job role, covers server installation, and then moves on to the installation, configuration, and...

Photoshop Elements 7 For Dummies
Photoshop Elements 7 For Dummies
Photoshop Elements lets you edit and enhance your digital photographs and images with professional quality tools. Whether you’re a professional photographer or a beginner, Photoshop Elements 7 For Dummies gives you the scoop on using this full-featured photo-editing program.

You’ll find out how to transform your...

The Photoshop Elements 4 Book for Digital Photographers
The Photoshop Elements 4 Book for Digital Photographers

Are you ready for an Elements book that breaks all the rulesagain?

Like the best-selling former edition, The Photoshop Elements 4 Book for Digital Photographers breaks new ground by doing something for digital photographers that's rarely doneit cuts through the bull and shows you
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